Practice Policy

New Patients are always very welcome. A New Patient will receive an examination with x rays, followed by a treatment plan/estimate. Complex cases may require a second visit prior to finalising the plan and may require models to be made. A registration payment is usually taken when booking the initial consultation which covers the cost of the initial examination.

Deposits: Deposits may be requested for larger/more complex treatment plans or for appointments that are longer than our routine dental appointments.

Cancellation Notice: 24hrs cancellation notice is required for routine dental appointments to avoid a cancellation charge. This allows the appointment to be offered to others. Appointments longer than our routine appointments will require 48hrs notice. In the event of late cancellations we will try to rebook the clinical time and need to make a charge where possible.

Missed appointments: Missed hygiene appointments will be charged at full fee. Missed dental appointments will be charged as a percentage of the planned treatment. Giving us notice allows us to offer these appointments to others and avoid these charges.

Emergency appointments: We try to see all emergencies within 24hrs. We have an emergency contact on our answer machine providing weekend cover for our registered patients. Please call as early as possible in the morning for emergency appointments, so that we may accommodate you.

Payments: Payments are due as treatment progresses at each appointment. Patients will be asked to keep up to date with payments as treatment progresses and that all payments are made by completion of treatment. Any additional treatment found to be required must be paid for as this treatment is carried out. We accept cash, cheque and credit card payments. We also offer credit facilities and interest free payment options on certain treatments when agreed prior to commencement of that treatment. Please ask for details.

Referrals: We are more than happy to accept referrals from existing patients at the practice. This is a huge compliment to everyone at the practice. We also accept referrals from other dental practices for dental implants, endodontic treatments and hygiene services.